Training Supervisor, Lift Operations
Snowbasin Resort

• Wrote and executed new hire training and continued education

• Worked with senior leadership to identify training needs based on safety reporting throughout winter season; delivered on the spot trainings as needed

• Managed 10-15 employees and 2-3 lifts per day

SDR Training Specialist
Pinterest SMB at Marketstar

• Wrote and designed training materials such as decks, on sheets, desk guides, and various other content

• Collaborated with SDR and Senior Leadership, and other stakeholders to identify and solve for knowledge gaps within the function with an emphasis on measurable success through metric tracking.

• Built and launched SDR employee resource hub, refining tribal knowledge into scalable process documentation

o Subsequently managed the launch of four additional resources hubs across the program at the request of Program Vice President

o Wrote and initiated post-launch engagement plan to keep hub updated and useful

• Aided in re-writing SOPs after function re-organization

Onboarding Trainer
Pinterest SMB at Marketstar

• Trained and managed new hire employees through an intensive four week onboarding program.

o Drove 100% pass rate on new hire onboarding certification for all direct report trainees

• Built, launched, and managed team task queue to facilitate team collaboration, increase productivity, and eliminate project redundancies

• Built new processes and automations to reduce onboarding preparation time by 80%

• Wrote, designed, and delivered training programs to audiences of 30-80 employees on various topics such as salesmanship, product knowledge, personal workflows, professionalism, and digital ad strategy.

• Wrote, reviewed, and tested Global Onboarding content for US Market, working with client to finalize program content cohesive with global plan

Agency Account Manager
Pinterest SMB at Marketstar

• Responsible for the optimizations, launches, and revenue scaling of 90+ advertisers in my book of business.

• Designed content for sales calls and customer education

• Exceeded revenue goal each quarter while leading team trainings and coaching new hires.

o Q4’21, 162% attainment | Q1’22, 115% | Q2’22, 117%

o Wrote and led peer training over 16Personalities and how it impacts personal and team workflows

• Graduated Ascend Leadership Program with highest scored capstone project in Summer 2022 Cohort

Visual Merchandising Manager
Gap, Inc

• Designed and executed visual merchandising and floor sets for various departments, stores, and brands under the Gap, Inc. family of brands (Stores ranging from $700k-$1.4 Million in Annual Revenue)

• Wrote and executed seasonal product trainings for store staff

• Reported on product sales to store and strict leadership

• Hosted district managers, regional directors, and company CEOs in store

• Trained department merchandisers on floors plans and merchandising principles

• Managed inbound shipment processing semi-weekly, averaging approximately 3400 units per shipment

Product Merchandiser
Buckle, Inc

• Executed product merchandising in store with $900k annual revenue

• Wrote and executed product and salesmanship trainings for store staff, delivered on a weekly basis

• Produced weekly product sales reports, reported to Store Leadership

Recruiting & Enrollment Operations
Cameron University

• Interacted with and upwards of 2000 prospective students at various college fairs and high schools through Oklahoma and North Texas

• Managed the enrollment of 200+ concurrently enrolled high school students

• Hosted tours and college readiness seminars for approximately 4000 local middle school and high school students

• Worked with prospective students on a 1:1 basis to prepare for college applications

• Trained and mentored student workers in admissions department